Visitor entry process:

1) Individuals and families can go directly to the sanctuary and register on the visitors’ logbook.
2) Group tours, media organizations or affiliates, academic institutions and companies must apply and get an entry permit thru the internet:

First , you have to register on the website
a) If you still do not have a user name and password, follow the steps enumerated below:
Click on “Register ”
Click “Company and Admin. User Registration”, then follow procedure of registration;
After registration, print the application form and let the CEO/Owner and Administrative Manager sign the document then submit it to the Information Technology Department, Dubai Municipality;
Afterwards username and password will be send to the email address written on the application form.
b) If company already have username and password just “Log-in”.

Permits will be issued electronically and must be printed. A copy of the permit should be given to hide staffs in the sanctuary.
Apply only one week prior to visit. At least two working days are required to process the permits .

For any technical assistance in getting permits, comments and complaints please e -mail   to:
or call: 6066826 ; 6066822